If we used jargon around a service user the user could feel as though they are being patronised, therefore we should communicate at a level in which we both understand. Identify barriers to effective communication Hearing Impairment- A service user that has a hearing impairment in one or both ears. Nowadays, many different devices are used for controlling the health of a patient electronically. Communication is the basis of all relationships, regardless of weather the relationships are personal or professional, and regardless of the nature of the communication. We use communication to share information or to receive direction. One to one between a care worker and a service user who has a hearing impairment. The major factor is related to the data protection act.
Communication is the way how we express our own feelings and thoughts, giving and receiving with each other and what make us become independent through making choice and the ways we learn. Effective communication is also important in a workplace to ensure safety in the work environment, for example whoever is in charge of the health and safety of the workplace will have to effectively communicate so they the employees know what to do in dangerous situation, for example in the event of a fire, because if the communication is not effective, the employees may not understand what they have to do resulting in possibly disastrous consequences when a dangerous situation arises. Touch Touch can be used to express empathy and understanding of another person. If the level of respect towards each another is very low then genuine communication process could never be established within the organization. As mentioned above that the behavioral aspects or the communication pattern of any individual could become the part of their performance assessment. If they are in need of any the care worker must make sure that the service user is able to see full facial and hand movements and gestures; that sufficient light is accessible; that background noise in at the lowest possible as this can divert their attention; not to talk with a loud voice, but with a clear voice; make sure that the individual has availability to aids to hearing; ask the individual to turn on their hearing device if suitable; ask them if you are talking in the right and correct way for them for example at the right pitch; use the communication that the person favors such as signing; go for further training to develop communication skills and promote regular check-ups to assess hearing.
There is a range of techniques used to communicate, both verbal and non-verbal. Present and communicate appropriate findings: an appropriate, word processed leaflet has been designed. To support users of health and social care services with specific communication needs, it would be better to develop a plan of action Moonie, 2005. Explain the meaning of the term confidentiality Within the care sector there are legal requirement under the data protection act 1998 to ensure that all records are confidential. Effective listening however, is much harder than speaking and requires a lot more skill than just waiting for the other person to finish talking, so you may begin. You can look at someone the wrong way and make them think that you are mad at them or you can even make a hand gesture that will give them a message. Body movement is one message.
Communication plays a very important role for the success in any area of life, but especially so in a professional setting such. Within the care setting, workers are able to support service users to express themselves. Prentice Hall, New Jersey: 5thed. Able to explore how communication skills are used in health and social care 1. The role of values and cultures and legal practices is also a major learning of current study. Communicating with people may not always be about speaking or even non-verbal communication, you can communicate in a wide of different ways these are:- Email audio speaking, singing telephone conversation texting using a mobile short messages visual seeing pictures, slides, artwork, written words kinesthetic teaching someone by showing them how to do something, hands-on instruction, texture face-to-face vs.
The Act devised for Data protection is a significant contributor of legislation within the organization. A group interaction is interacting with two or more people. If someone speaks too formally they may put the person they are talking to on edge and make them feel uncomfortable, but if someone is being spoken to too informally, then they may feel as if they are not being taken seriously or being respected. Communication and interpersonal interaction possible strategies a. From our handshakes to our hairstyles, nonverbal details reveal who we are and impact how we relate to other people.
We say one thing and the other person hears another thing, ending is misunderstandings and possibly conflicts. Explain how communication affects relationships in work settings. By the doctor doing this it helped me to grasp what he was saying and fully understand the concept. Your chest will be exposed arms not crossed etc and you will face the other person during conversation. Finally the message is understood and they are able to communicate back, now the cycle can begin anew.
Here two kinds of impacts over the communication process could be realized. Demonstrate a range of communication methods and styles to meet individual needs. Identify barriers to effective communication. Communication: The imparting or exchanging of information by speaking, writing, or using some other medium. On the contrary, the mental patients need more understanding of the gestures and reading the facial expressions. You need to keep things clear for the resident and speak to them in a way that you would like to be spoken to.
The benefits of effective communication in the workplace are that it is:- A happier, less-frustrating workplace experience. Health care workers and social care workers can utilize advanced technology to communicate with patients. You have been asked to design a word-processed leaflet for newly employed Care Workers. Therefore this act entrust the safeguarding of information of the service users that endorses good health service practices and smooth operational functions. In such cases, health care providers rely on other professionals to deliver care services. During this interaction I devised the role of a therapist at an Alcoholics Anonymous meeting, my peers took the role of alcoholics attempting to stay sober, and at the meeting each of the members told their story of why they started to drink and their steps in overcoming their addiction. M1 identification and application of strategies to explain complex communication problems: There are numerous forms of communications such as body language, sign language, verbal, lip reading, verbal communication and written word.