We are taught traditions and customs by the people and circumstances of our surroundings which can dictate they … way we speak, act, or think. For example, a businessperson from Latin America might stand closer to a client than someone from North America would. Social and cultural factors influencing health in southern West Virginia: A qualitative study. As a result of this anxiety, people from different cultures may pull back and avoid trying to communicate at all, reports Kathy McKeiver, Coordinator of International Student Academic Advising at Northern Arizona University and chair of the Global Engagement Commission of the National Academic Advising Association. In this orientation time is very specific and promptness is important to people.
One of the keys to managing non-verbal behaviour is to be aware of your own body language and how it may be seen by others. Those whose second language experience is primarily a learning one tend not to develop the proficiency of those who have had an acquiring experience. In high context cultures, members have a group orientation, i. An explanation about the reason for the form may alleviate the patient's concerns. The following sections explore some of the necessary health literacy skills and their interconnection with cultural and linguistic skills needed by culturally diverse patients. Suggestions continued BarriersIf a language barrier exists, a family member may be asked to translate with the patient's permission , or a translation service may be used. Signs and Symbols Semantics Non-verbal communication cannot be relied upon in communication between people from different cultures as that is also different like language.
Case 1: Navigational Health Literacy Domain Adriana did not understand the time-sensitive responsibility placed on parents to re-enroll children yearly. All depending on one's own culture may appear as weird, strange, rude, ignorant or simply silly. Like indirect looks when questioned is a form of avoidance, a sudden crossed legged position may indicate authority, nervousness in a reply can be a lie. . People often have an emotional, negative response.
Examples of Cultural Barriers to Communication Language - misunderstandings are common among people who speak the same language, so it's not surprising that people from different cultural and linguistic backgrounds face communication barriers. Some cultures employ dogs and horses in this manner, a practice viewed as normal in most of the world and as distasteful in parts of the Western world. Dale Carnegie once said that 90 percent of management problems are caused by miscommunication. Web Resources on Culturally and Linguistically Competent Care and Health Literacy compiled by authors. Language in its many forms is a primary purveyor of culture, yet it does so in ways that are not always easily translated. Cultural barriers may include differing languages, differing practices as related to medical procedures, and different conceptions of gender and sexuality. In familistic cultures, the family is given priority over the individual.
The way you communicate is affected by the culture you were brought up in. Feeling deterred from seeking healthcare for her children she did not continue her search to find a pediatrician. Listening and Speaking Skills Even when an interpreter is used to facilitate understanding. Some cultural differences - such as an employee's willingness to confront her boss - can be accommodated by slightly altering the expectation or changing the circumstances of the situation. Tapping your finger to your temple is a gesture to show memory in North America, but suggests insanity in Russia. Generational Differences Interpersonal communication can be complicated by generational differences in speech, dress, values, priorities and preferences.
Similarly, if someone avoids shaking your hand when you meet, this could be, for example, to uphold certain traditions which forbid contact between a man and a woman. Signs, symbols and gestures varies in different cultures. Such cultures include Northern Europe and North America. A school used to hold an annual drama week in its open courtyard in the evening. These suggested resources underscore the authors' call for the development of more integrated models and materials. If you show an open and honest willingness to learn and to adjust your management practices, most of your employees will tell you how to accommodate their cultural needs if you ask them.
It gives people their way of seeing the world and interpreting life. Magico-religious or deterministic health beliefs may keep some patients from comprehending and acting on risk information. Many companies offer diversity training to help employees understand how to communicate more effectively across cultures and relate to those who may have different background experiences. For example, many cultures emphasize showing politeness and deference toward healthcare providers who are perceived as authority figures. In Germany, an Indian who is used to being very indirect with his communication might find their direct way of speaking rude. The speaker may have spoken well, and the listener may even confirm that s he has understood something very clearly.
Sola and Deng, who were semiliterate in their primary language and who had been raised in a familistic, high context, deterministic culture, had not learned about human anatomy in Cambodia. Retrieved on May 4, 2009 from Zanchetta, M. One reason is because basic literacy and educational opportunities, which are lower in most native-born minority populations than in the majority population, are highly correlated with health literacy. See Regulatory authority, professional to the medical regulatory authority College that the first doctor did not listen to her concerns and, as a result, she was forced to see a second physician. Family Medicine, 39 3 , 208-210.
From a cultural standpoint, the investigators found that African Americans who did not evacuate tended to be optimistic that they would be okay because of religious faith, did not trust law enforcement to protect their property, and often decided to remain with extended family members who were unable to leave. Also, misunderstandings may occur among workers who do not speak the same primary language. But such statements should be used only in legal parlance. When we are angry it is easy to say things that we may later regret, and also to misinterpret what others are saying. They did not know that Sola had a right to an interpreter and the responsibility to ask questions of her care providers.